Email & calendar management
Keeping inboxes under control, coordinating appointments and watching deadlines.
VIRTUAL ASSISTANCE
Virtual assistance that takes work off your desk.
Flexible support for office, customer service and back office – personal, reliable and digital.
Personal support instead of an anonymous service.
Silke Beining-Ludewig
Your contact for Virtual Assistance
At Ludewig IT Solutions, Silke Beining-Ludewig is your dedicated contact for virtual assistance. She takes care of office, customer service and back-office tasks – reliably, in a structured way and in direct coordination with you. Instead of changing contacts in an anonymous hotline, you work with the same person who knows your processes.
Range of services
Customer service & complaints
Friendly communication with your customers, including complaint handling.
Case & order management
Tracking cases, following up orders and closing open items.
CRM & data maintenance
Clean records, well-kept contacts and reliable master data.
Document management & back office
Filing, documents and recurring office tasks handled in a structured way.
Invoice & order processing
Support with orders, invoices and follow-up work.
Specific tasks
- Office organisation
- Email and inbox management
- Appointment and calendar organisation
- Customer service
- Handling customer enquiries
- Complaint handling
- Returns processing
- Refunds
- Case management
- Order management
- CRM maintenance
- Data entry and data maintenance
- Document organisation
- Research
- General back-office support
- Online shop and e-commerce
- Invoice processing
- Order processing
- Recurring administrative tasks
These tasks are examples from the range of services. Support is flexible and can be booked individually as needed.
Prices & packages
Ad hoc
No monthly commitment
€45/ hour net
Need support only when it is actually required? Billing is flexible, based on the hours actually worked.
- Individual tasks
- Short-term support
- Irregular demand
VA Starter
10 hrs / month
€400/ month net
equals €40 / hour
Regular administrative support for companies and self-employed professionals.
- Email management
- Calendar management
- General data maintenance
- Office organisation
- General back-office tasks
VA Business
20 hrs / month
€780/ month net
equals €39 / hour
Specialised package for companies with regular customer service and back-office demand.
- Customer enquiries
- Customer service
- Complaint management
- Case management
- CRM maintenance
- Order management
- Back-office support
Need more support? We are happy to prepare an individual quote that matches your requirements.
Request a free quoteAll prices are net.
Who is virtual assistance for?
- Freelancers and self-employed professionals
- Small and medium-sized businesses
- Start-ups
- Online shops
- Service companies
- Companies with temporary support needs
Your benefits
- Flexible support
- No additional employee needed
- Relief in day-to-day business
- One dedicated personal contact
- Location-independent collaboration
- Bookable individually
- Professional digital collaboration
Working together can be this simple.
- 01
Get in touch
Tell us without obligation where you need support.
- 02
Discuss your needs
We go through tasks, scope and the support you want.
- 03
Define the scope
Agree on a suitable hourly model or individual support.
- 04
Start working together
The agreed tasks are taken care of reliably.
Do you need support in your day-to-day business?
Tell us briefly where we can take work off your hands.